News for 'customer complaint'

Bengaluru couple shocked to find live snake in Amazon packet

Bengaluru couple shocked to find live snake in Amazon packet

Rediff.com19 Jun 2024

The snake, suspected to be a spectacled cobra, was stuck in the adhesive tape used for the packaging, said the couple, who had ordered an Xbox controller from the online retail giant.

Hyderabad's Karachi Bakery faces protest over its name

Hyderabad's Karachi Bakery faces protest over its name

Rediff.com12 May 2025

Around 10-15 members, holding the tricolour and wearing saffron scarves, gathered in front of the Karachi Bakery store at Shamshabad on Saturday afternoon and raised "anti-Pakistan slogans".

RBI considers fresh guidelines to curb mis-selling

RBI considers fresh guidelines to curb mis-selling

Rediff.com10 Jun 2025

Concerned over the rise in mis-selling of products by banks and non-banking financial companies (NBFCs), the Reserve Bank of India (RBI) is examining whether to come up with norms to curb such practices. Observing that pushing financial products, such as insurance, indiscriminately to unaware consumers may be detrimental to their well-being, RBI Deputy Governor M Rajeshwar Rao said, "We are examining whether it necessitates framing of guidelines to address mis-selling of financial products and services by REs (regulated entities)."

RBI to focus on enhancing cyber resilience and capabilities of SEs

RBI to focus on enhancing cyber resilience and capabilities of SEs

Rediff.com29 May 2025

The Reserve Bank on Thursday affirmed its commitment to continue with its supervisory measures aimed at early identification of risks and vulnerabilities. The central bank would also focus on enhancing cyber resilience and capabilities of Supervised Entities (SEs) by implementing the recommendations of the inter-regulatory Working Group, which has uniform baseline cybersecurity guidelines for financial entities, it said in its annual report.

BluSmart cab services stay suspended in Delhi-NCR, Bengaluru, Mumbai

BluSmart cab services stay suspended in Delhi-NCR, Bengaluru, Mumbai

Rediff.com17 Apr 2025

Electric cab-hailing platform BluSmart remained non-operational on Thursday across Delhi-NCR, Bengaluru, and Mumbai, as the market regulator cracked down on its co-founder over alleged misuse of funds at an affiliated company. BluSmart app, that offered more than 8,000 taxis in the three metros, stopped taking bookings on Wednesday evening and remained unoperational on Thursday as well.

Complaints: Which bank tops the list?

Complaints: Which bank tops the list?

Rediff.com9 Nov 2012

State-run banks accounted for nearly two-third of the customer complaints received during the last financial year, the Reserve Bank of India (RBI) on Thursday said in its report on trend and progress of banking in the country.

The Sword Of Vigilance Hangs Over Bankers

The Sword Of Vigilance Hangs Over Bankers

Rediff.com1 Aug 2025

'Vigilance' is a dreaded term for PSB employees and there are instances where this fear is misused by the higher authorities to tame their subordinate officials. This fear always deters PSB executives from making decisions -- the fewer the decisions, the less the chance of falling into trouble, points out Tamal Bandyopadhyay.

Uber Liable For Poor Service

Uber Liable For Poor Service

Rediff.com3 May 2025

Though Uber functions as a cab aggregator, the Delhi state commission ruled it should ensure timely and reliable delivery of services offered through its platform.

Most PSBs see decline in headcount even as branches spread

Most PSBs see decline in headcount even as branches spread

Rediff.com16 Jun 2025

At a time when the finance ministry is focusing on addressing employee grievances, the number of employees in most public-sector banks (PSBs) has declined over the last three financial years.

Banks' Digital Push Risks Customers' Safety

Banks' Digital Push Risks Customers' Safety

Rediff.com28 Jul 2023

We as customers have to be conscious and careful to sidestep numerous types of frauds made possible under a mindless shift to a digital ecosystem without customer-redress procedures, warns Debashis Basu.

Woman jumps from moving rickshaw to escape drunk driver

Woman jumps from moving rickshaw to escape drunk driver

Rediff.com3 Jan 2025

A woman jumped from a moving autorickshaw to save herself from the drunk driver on Thursday night in Bengaluru, her husband said.

Telco staffer's refusal to speak in Marathi sparks row; BJP seeks action

Telco staffer's refusal to speak in Marathi sparks row; BJP seeks action

Rediff.com12 Mar 2025

BJP MLC Chitra Wagh has called for promoting the use of the Marathi language in Maharashtra after a video of an Airtel employee refusing to speak Marathi with a customer went viral. Wagh, who heads the women's wing of the Maharashtra BJP, said that anyone residing in Maharashtra should know Marathi or be willing to learn it. She demanded action against the employee and called for all Airtel employees to be proficient in Marathi.

Evera Cabs bets on BluSmart EVs to drive Rs 100 crore revenue in FY26

Evera Cabs bets on BluSmart EVs to drive Rs 100 crore revenue in FY26

Rediff.com8 May 2025

Delhi-based electric vehicle (EV) ride-hailing firm Evera Cabs, which grabbed headlines after acquiring 500 cars from the now-defunct cab service BluSmart, is stepping up its presence in the EV cab segment. The company is aiming for revenue of Rs 100 crore in the ongoing financial year (2025-26), up from Rs 18 crore in 2024-25.

Restaurants can't levy mandatory service charge on food bills: HC

Restaurants can't levy mandatory service charge on food bills: HC

Rediff.com29 Mar 2025

The court upheld the guidelines and imposed Rs 1 lakh cost each on the petitioners to be deposited with the CCPA towards consumer welfare.

Goa Crime Branch Arrests 34 in IPL Betting Racket

Goa Crime Branch Arrests 34 in IPL Betting Racket

Rediff.com9 Apr 2025

Assets Worth Rs 40 Lakh Seized

BookMyShow has removed Kunal Kamra from list of performers, claims Shiv Sena

BookMyShow has removed Kunal Kamra from list of performers, claims Shiv Sena

Rediff.com5 Apr 2025

Shiv Sena functionary Rahool Kanal has claimed that BookMyShow has removed stand-up comedian Kunal Kamra from its platform following protests from the party. Kanal, the social media in-charge of the Eknath Shinde-led Shiv Sena, thanked BookMyShow CEO Ashish Hemrajani for "keeping its portal clean and keeping such artist out of the list of pure entertainment." BookMyShow has not commented on the matter. Kanal was booked along with Shiv Sainiks for allegedly vandalising the studio where Kamra had performed and alluded to Shinde while making a traitor jibe, which snowballed into a major row.

Online Scams: 4,245 Cr Gone in 10 Months

Online Scams: 4,245 Cr Gone in 10 Months

Rediff.com21 Mar 2025

This marks a 67% increase from the Rs 2,537 crore lost in scams in 2022-2023.

Banks urge RBI for boards' workload mgmt

Banks urge RBI for boards' workload mgmt

Rediff.com19 Nov 2024

Private sector bank board members have urged the Reserve Bank of India (RBI) top brass to consider workload management of the boards as they feel there are too many issues that go to the boards for approval and the situation becomes unmanageable at times. The views were conveyed to the regulator on Monday in a conference of directors of private sector bank boards on the theme "Transformative Governance Through Sound Boards". RBI governor Shaktikanta Das, deputy governors Swaminathan J and M Rajeshwar Rao, and other senior officials of the central bank participated in the conference.

Family of 3 'digitally arrested' for 5 days, duped of Rs 1cr

Family of 3 'digitally arrested' for 5 days, duped of Rs 1cr

Rediff.com11 Feb 2025

A family in Noida was duped of over Rs 1 crore after they were kept under 'digital arrest' for five days by unknown people posing as government officials. The scammers threatened the family with arrest by making video calls and claiming to be investigating money laundering and other crimes. This is a new type of cyber fraud where the accused pose as law enforcement agency officials and use video calls to intimidate their victims.

Tighter norms, rising compliance failures driving scrutiny for startups

Tighter norms, rising compliance failures driving scrutiny for startups

Rediff.com24 Apr 2025

Anmol Singh Jaggi and Puneet Singh Jaggi, once hailed as rising stars in India's clean energy sector, are now facing serious regulatory action.

CBIC Eases GST Rules, Checks Overreach

CBIC Eases GST Rules, Checks Overreach

Rediff.com19 Apr 2025

The revised guidelines are aimed at curbing discretionary practices by field officers, especially the tendency to seek documents not mandated under the law.

Noida woman finds centipede inside Amul ice-cream tub

Noida woman finds centipede inside Amul ice-cream tub

Rediff.com17 Jun 2024

Amul on Monday requested a woman customer in Noida to return the ice cream tub, in which she claimed to have found centipede, for further investigation and asserted that it offers superior quality dairy products in both India and global markets.

'How Will I Survive Without My Monthly Withdrawals?'

'How Will I Survive Without My Monthly Withdrawals?'

Rediff.com24 Feb 2025

'I don't know when I will be able to access those funds.'

Why Was Your Health Claim Rejected?

Why Was Your Health Claim Rejected?

Rediff.com8 Jan 2025

Health insurance claims are often denied due to exclusions in policy terms. Buyers frequently overlook the fine print or misinterpret clauses.

Why This Banker Didn't Get Promoted!

Why This Banker Didn't Get Promoted!

Rediff.com2 May 2025

The bank made a Rs 67 crore net profit, up 21% from the previous year. Its deposits grew 8%, the loan book 10%. Net bad loans dropped from 7.53% to 6.07%. So why was the banker, who headed the bank, not promoted?

'Strongly told US...': India on treatment of deportees

'Strongly told US...': India on treatment of deportees

Rediff.com22 Mar 2025

India has expressed concern to the US authorities over the treatment of deportees on a flight that landed on February 5, particularly with respect to the use of shackles, especially on women. The Ministry of External Affairs (MEA) has also registered its concerns regarding the need to accommodate the religious sensitivities and food preferences of the deportees. The US side has confirmed that no women or children were restrained on the deportation flights that landed in India on 15th and 16th February, 2025.

UP juice vendor arrested for mixing urine in drinks

UP juice vendor arrested for mixing urine in drinks

Rediff.com14 Sep 2024

According to a police officer, the arrest was made following complaints by the public that the juice seller had been serving fruit juice to the customers after mixing human urine in it.

'Time-machine to reverse ageing': UP couple dupes people of Rs 35 cr

'Time-machine to reverse ageing': UP couple dupes people of Rs 35 cr

Rediff.com4 Oct 2024

A 'time machine', the promise of turning the clock back four decades and a couple that went into hiding after making around Rs 35 crore by duping those desperate to be young.

Coming! Purge In EV 2 Wheeler Market

Coming! Purge In EV 2 Wheeler Market

Rediff.com13 Nov 2024

'Price competition is fierce, with many companies selling at zero margin.' 'This pricing pressure is challenging smaller companies and will likely drive some out of the market over time.'

HC directs police to identify place to bury Badlapur accused's body

HC directs police to identify place to bury Badlapur accused's body

Rediff.com27 Sep 2024

A division bench of Justices Revati Mohite Dere and MM Sathaye said once the spot is identified, the police shall inform Shinde's family members about it so that the burial can be done.

ChatGPT Downtime: Wake-up Call For AI

ChatGPT Downtime: Wake-up Call For AI

Rediff.com13 Dec 2024

The outage raised broader concerns about the dependency on a few large tech companies controlling critical platforms.

CBI books ED officer for extorting Shimla institutes; recovers Rs 1 cr

CBI books ED officer for extorting Shimla institutes; recovers Rs 1 cr

Rediff.com31 Dec 2024

The Central Bureau of Investigation (CBI) has registered an FIR against an Enforcement Directorate (ED) assistant director who escaped during a trap operation last week. The ED officer, posted in Shimla, is accused of demanding bribes from promoters of educational institutes in Himachal Pradesh. The CBI has already arrested the officer's brother and a middleman in connection with the case. The ED officer and his supervisory officers have been transferred to Delhi.

Cybercriminals fake courtroom, dupe MNC executive of Rs 59 lakh

Cybercriminals fake courtroom, dupe MNC executive of Rs 59 lakh

Rediff.com19 Sep 2024

In his complaint, the victim alleged that on September 12, he received a video call from a person claiming to be from the Telecom Regulatory Authority of India, who told him that his mobile number will be blocked.

Rogue robocallers behind Trai's bid to dial up rules against spam

Rogue robocallers behind Trai's bid to dial up rules against spam

Rediff.com5 Sep 2024

The Telecom Regulatory Authority of India's (Trai's) latest push to review its existing spam regulations and expand the definition of "commercial communications" is driven by an urgent need to tighten controls on autodialers or robocallers, and bulk messaging, according to official sources. This move, they said, comes in response to a surge in complaints against unregistered telemarketers (UTMs), which soared to 750,000 in just the first half of 2024, underscoring the necessity for a comprehensive overhaul of the government's anti-spam measures. Last week, Trai released a consultation paper aimed at revisiting the Telecom Commercial Communications Customer Preference Regulations, 2018 (TCCCPR-2018), the government's legal framework against spam.

How tailor's tag helped Odisha cops crack mystery murder

How tailor's tag helped Odisha cops crack mystery murder

Rediff.com16 Dec 2024

A tailor's tag on a blood-stained shirt found near the crime scene helped the Odisha Police to crack a mysterious murder case and arrest three people, an officer said.

Don't issue/upgrade cards without customers' consent: RBI

Don't issue/upgrade cards without customers' consent: RBI

Rediff.com21 Apr 2022

The Reserve Bank on Thursday asked card companies not to issue unsolicited credit cards or upgrade an existing card without the explicit consent of the customer, failing which they will have to pay double the billed amount as penalty. It also asked card issuers and third-party agents not to resort to intimidation or harassment during recovery of dues from customers. In its master directions on credit card and debit card issuance, the RBI said "the issue of unsolicited cards/upgradation is strictly prohibited".

Events that shaped Indian businesses in 2024

Events that shaped Indian businesses in 2024

Rediff.com1 Jan 2025

Unprecedented bribery charges, farewells, separation, failed union, monumental mergers and record-breaking IPOs, along with a healthy dose of online happenings in the form of spat and lessons in customer care, corporate India saw it all in 2024.

UP man orders iPhone with COD, kills delivery boy after receipt

UP man orders iPhone with COD, kills delivery boy after receipt

Rediff.com1 Oct 2024

A 30-year-old delivery man was allegedly killed when he went to deliver an iPhone to a customer who was supposed to pay him Rs 1.5 lakh for the product, police said on Monday.

Zomato calls out customer who cancelled order over 'non-Hindu rider'

Zomato calls out customer who cancelled order over 'non-Hindu rider'

Rediff.com31 Jul 2019

Zomato replied to the customer saying, "Food doesn't have a religion. It is a religion."